Terms of booking

1. General

These terms and conditions are applied to the website visitfazer.com (“Website”) and the contents of that website (hereafter jointly the “Service”), operated by Oy Karl Fazer Ab and its affiliates (“Fazer”).

Please contact visitfazer@fazer.com if you have any questions or inquiries concerning the Service or the Website.

2. Website visitfazer.com

Fazer Visitor Centre’s website visitfazer.com is a service available for companies and private persons, through which it is possible to make reservations for guided tours, conference rooms and different kind of events in the Fazer Visitor Centre (e.g. birthday parties, chocolate courses and cooking classes).

3. Reservations

Trough the website both private persons and companies/association/schools can book and buy tickets. 

Payment conditions:

Unless otherwise agreed, the Service will be paid with cash, debit or credit card via the online service available at the Website. In case the customer is Fazer’s customer with an existing invoicing relationship, the company can receive an invoice for the Services. Please note that the invoicing option is not available for private persons.

A new customer without an existing invoicing relationship shall provide Fazer with the following information two weeks before the event at the latest: The name of the payer, billing address and in case of a corporate customer, company’s business ID and possible reference information. Fazer verifies credit information of new corporate customers.
A billing charge (25 €) used by Fazer will be added to the invoice. 

Cancellation terms:

Single tickets for guided exhibition tours / single tickets for events:

A confirmed booking is binding. If attendance is prevented by illnes or an other insurmountable reason, the ticket(s) can be rescheduled to another timing by contacting the customer service of Fazer Experience Visitor Centre before the original event tel. +358 9 872040 or visitfazer@fazer.com. Paid tickets will not be redeemed. 

Group reservations, school groups

After Fazer has confirmed the reservation, the reservation is binding. The customer may cancel the reservation. In case of cancellation, the following charges will apply:


Less than 30 persons

 30–60 persons

 Over 60 persons

Pre-booked school and student groups (free of charge)

50 %

7–4 days prior to the event

21–8 days prior to the event

60–15 days prior to the event


100 %

3 days or less

7 days or less

14 days or less


200€ + 24% VAT




If cancelation of reservation is done 0-14 days prior to event. OR if groups with over 30 persons has an attendance by 25 persons or under.

4. Personal data

Personal data is processed in accordance with the file description (Privacy policy) and is processed only for the purposes of saving the reservation and providing the Service. 

5.  Processing the reservation

The customer is obligated to provide his/her contact details when reservation request is made in the Service and to ensure that the provided contact details are up to date.

6. Changes in Service

Fazer reserves the right to discontinue or suspend the Service at any time within a reasonable time from a discontinuation or suspension notice. Fazer reserves the right to make some such minor changes to the terms and conditions of Service, which will not significantly affect the customer.

7. Alternative Dispute Resolution

If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer customer can submit the matter to the Consumer Disputes Board (http://www.kuluttajariita.fi/en/) for resolution.

Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices’ Consumer Advisory Service (www.kuluttajaneuvonta.fi).